Grievance Redressal Mechanism
Dedicated escalation matrix and complaints resolution process at Smart Option Niti.
CLIENT GRIEVANCE REDRESSAL POLICY
Smart Option Niti is committed to providing efficient, transparent, and prompt resolution of all client grievances and complaints in full compliance with SEBI directives.
Escalation Matrix
| Level | Designation | Contact Details | Address / Location | Resolution Time |
|---|---|---|---|---|
| Level 1 | Client Support Desk |
Email: info@smartoptionniti.com Phone: +91 82639 46407 |
Navi Mumbai, India | Within 7 working days |
| Level 2 | Grievance Redressal Officer |
Email: grievance@smartoptionniti.com Phone: +91 82639 46407 |
Navi Mumbai, India | Within 21 calendar days |
| Level 3 | SEBI SCORES Portal |
Portal: scores.sebi.gov.in Toll-Free: 1800 22 7575 |
SEBI Bhavan, BKC, Mumbai | As per SEBI guidelines |
| Level 4 | SMART Online Dispute Resolution (ODR) | Portal: smartodr.in | Online Conciliation / Arbitration | As per ODR framework |
Filing Complaints on SEBI SCORES Portal
If the grievance is not redressed within 21 calendar days from the date of submission to Smart Option Niti, or if the client is dissatisfied with the resolution provided, the client may lodge a complaint with SEBI on SCORES 2.0 (SEBI Complaints Redress System) at https://scores.sebi.gov.in.
Mandatory details required to file a complaint on SCORES: Name, PAN, Contact details, valid Email ID, and copy of communication with the Research Analyst.
Monthly Complaints Data (Regulatory Disclosure)
| Month / Year | Carried Forward | Received | Resolved | Pending > 3 Months | Average Resolution Time |
|---|---|---|---|---|---|
| Current Fiscal Year | 0 | 0 | 0 | 0 | 0 Days |